Customer Support Agreement

Key Features

• Machine Inspection & Advice by experts
• Close monitoring of your equipment health by dedicated expert team S.O.S, PL, etc.
• Priority Response
• Flexible Payment options to meet your requirements
• Free Mechanic Operator Training by our expert

Features in Brief

• Attractive pricing and packaged price, converting all essential services like ProductLink, SOS, PM St Parts (Optional).
• Centralized planning & monitoring of PM due visits with parts planning, to ensure timely PM serviced to reduce unplanned shut down.
• CSA Visit management through FSM app, to keep customer updated on progress through SMS alert.
• Online 24x7 tracking of Machine performance and proactive actions against Alerts to prevent breakdown.
• For connected assets providing online access to a customer for live asset monitoring through Vision Link including training.
• Using Cat Inspect app to generate Visit inspection report, which can be tracked online.
• Online machine repair & maintenance history and operation logbook available through Vision Link.
• Attractive renewal discounts for connected assets, if renewed before end date of previous CSA.
• Flexible payment options: Monthly Quarterly & Annually.